PRIVACY POLICY

Your complete satisfaction and your trust are essential to us.

Faced with the development of new communication tools, it is necessary for us to pay particular attention to the protection of your privacy.

This is why we have implemented a policy to protect your privacy. This Charter materializes our commitments to you and describes the methods by which we use your personal data.

We may update this policy at any time and the most recent version will be posted on this page.

CONSENT:

By "personal data", we mean any information collected and recorded in a format that allows you to be personally identified, either directly (example: name) or indirectly (example: postal address) as a natural person. Before sending us this information, we recommend that you read our policy on the protection of your privacy.

This Personal Data Protection Charter is part of our general conditions. By accepting our general conditions, you expressly accept the provisions of this Charter.

INFORMATION COLLECTION:

We collect information when you use our website and when you contact us using the contact form. The information collected includes your last name, first name, email, telephone number, postal address.

In addition, we automatically receive and record information from your computer and browser, including your Internet Protocol (IP) address, your software and hardware, and the page you visit.

If you decide to make a reservation on our website, you will be directed to our booking engine provided by our partner Tourisoft Sàrl . Our booking engine can be identified with the address " https://reservations.hotel-spider.com/#/01O57ee0f98009cc ".

With our booking engine, we collect personal information or other information that you make available to us, such as: name, address, phone number, email, your payment card details, room preferences.

The personal information collected by our booking engine is necessary to secure and process your booking.

Your personally identifiable information is not collected without your knowledge but voluntarily communicated by you (when you book or when you use our contact form).

Google Analytics:

We use Google Analytics, a Google analytics service that uses cookies to understand your use of our website. This helps us to personalize and improve your experience on our website. No personally identifiable information is collected by this service.

In addition to this, you need to know more about it.

USE OF INFORMATION:

All of the information we collect from you may be used to:

  • Personalize your experience and meet your individual needs

  • Improve our website

  • Improve customer service and your support needs

  • Contact you

We do not sell, trade, or transfer your personally identifiable information to third parties.

We will use your email to send a confirmation and, if necessary, we may use other information to contact you regarding your reservation. We may also use your email to:

  • send you messages regarding the details of your stay

  • inform you of special offers and promotions

  • send you periodic satisfaction surveys

  • invite you to share your experience with us on the Tripadvisor website.

PROTECTION OF INFORMATION:

We implement a variety of security measures to keep your personal information secure. We use encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform specific work (for example, billing or customer service) have access to personally identifiable information.

Do we use cookies?

Yes. Our cookies improve access to our site and identify repeat visitors. In addition, our cookies improve the user experience by tracking and targeting their interests.

However, this use of cookies is in no way linked to personally identifiable information on our website.

RETENTION OF INFORMATION:

We keep your personally identifiable information only for the period necessary for the purposes set out in this Policy and / or in accordance with what is provided for by applicable law.

In addition to this, you need to know more about it.

ACCESS AND MODIFICATION:

You have the right to access and modify your personal data, subject to the applicable legal provisions.

You can also exercise your right to object by writing to us at the address below.

Boulogne Residence Hotel

Customer service

32 rue des Longs Prés

92100 Boulogne-Billancourt

For the sake of confidentiality and the protection of your personal data, we must identify you in order to respond to your request. For this, you will be asked to attach in support of your request, proof of identity, such as a copy of your national identity card or your passport.

All requests will be dealt with as soon as possible and in accordance with applicable law.

You can also exercise your rights with regard to your personal data stored and processed by our hotel directly on site following your stay.